Frequently Asked Questions (FAQs)

📦 Orders & Shipping

Q1. How long does it take to process my order?
Orders are usually processed within 1–3 business days after confirmation.

Q2. How long does delivery take?
Delivery time is typically 5–10 business days, depending on your location.

Q3. How can I track my order?
Once your order is shipped, tracking details will be shared via email or WhatsApp.

❌ Order Cancellation

Q4. Can I cancel my order?
Yes. Orders can be cancelled within 12 hours of placing the order or before dispatch, whichever is earlier.

Q5. How do I cancel my order?
Please contact us on WhatsApp or email with your Order ID as soon as possible.

⚠️ Orders that are already shipped cannot be cancelled.

🔄 Returns & Refunds

Q6. Do you accept returns?
Returns are accepted only if:

The product is damaged

The wrong product was delivered

Q7. What items are not eligible for return?

Size issues

Color preference issues

Customized / printed items

Q8. How long does a refund take?
Once approved, refunds are processed within 5–7 business days to the original payment method.

📞 Support

Q9. How can I contact Hemlitto?
📧 Email: info.hemlitto@gmail.com
💬 WhatsApp: +91 9560601769
⏰ Support Hours: Monday–Saturday | 10:00 AM – 6:00 PM